CursiVision Support

At InnoVisioNate, we are fully committed to providing thorough and personalized support for our software.

We know that customer trust is only ever earned over time by actions and not words, and the best action that we can provide is support.

If you are having any difficulties or have any questions whatsoever, please let us know. The opportunity to hear real world customer requirements by simply talking with people about their day to day needs, is very valuable to us. Many of the document management tools in CursiVision today are things we learned our customers needed to do. So, in a very real sense, it is you supporting us and we appreciate it.

Support is our Prime Directive

At InnoVisioNate, we are passionate about software quality and functionality. Though defect free software is thought to be unattainable, we never stop trying to show that it can be achieved!

This is one reason why we do not charge one iota for new releases - ever - and why we never will. If you are having any problem whatsoever with CursiVision, we want to know about it right now. If it's a bug, that's our bad, and we'll make it right overnight.

We use the term "overnight" a lot in speaking with customers, perhaps they need some new feature, or have encountered some anomaly in the system. The fact is, when this phrase is uttered, we are dead serious about the time frame. One of the many things we just flat out don't understand about other software companies is why on earth it takes a minimum 6 months for software that is flawed (which the vast majority of it is) to be fixed. Why is that we'd like to know ?

No one is more dedicated to their software than we are; that it is defect free, that it far exceeds customers' expectations, that it can quickly evolve to meet new and unique requirements - driven by the forward thinking individuals who are our customers, No one.

That is why we are so strongly dedicated to supporting you, and to providing you, in terms of functionality, as much as we possibly can all of the time.

We have been known to get in the car and drive 800 miles to see with our own eyes exactly what is going on when we can't figure it out otherwise - no matter the size of the customer.

We love our customers, but as importantly, we love our software, and anything wrong with it; whether that be a defect, an incorrectly phrased set of instructions, a less than efficient procedure to getting something done, or an idea to do something new or better, we want to know about it.

To charge for that seems, to us anyway, unethical. Our revenue model is based on providing product and functionality, and we believe the quality of our product offerings fully support that model.

Do you need more information ?

CursiVision has many capabilities and different ways to accomplish what it does.

However, we love to talk about the system and to hear feedback of what kind of features are needed, what might not be clear in how we present the material, or any other aspect of the system you need to know to be sure it will work for you.

If you have any question at all, please do not hesitate to send us contact information. We pledge that we do not store or forward your e-mail, or other contact information in any way.

Please feel free to contact us here. We will answer any questions you have as quick as we possibly can.

Do not hesitate to call - anytime

If something's not working - we want to make it right as soon as possible. We understand that time is of the essence if are having trouble.

Therefore, you should not hesitate to call at any time at:

814 670-9050

We would be glad to connect remotely to your machine(s) and walk you through all of the setup and configuration options for our software. It is in this way that we have the opportunity to show off some of the truly powerful features of CursiVision, and also how we learn of the interesting ideas our customers have of new and better ways of doing things.

If you prefer, please use our contact form here with detailed information about any issue you are having, and we will respond as soon as possible.